That split second when you want to snap but choose calm instead. A true story of self-control and surprising connection in the face of rudeness.
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That split second when you want to snap but choose calm instead. A true story of self-control and surprising connection in the face of rudeness.
and then
I once asked a cashier a question and she rolled her eyes. I was ready to snapβbut I just said, βThanks, hope your day gets better.β She blinked, and her whole face softened. She mumbled, βSorry,β and helped me more kindly. That day taught me how powerful a calm response can be. Weβre all fighting unseen battles.